Maintenance windows
Unless Emergency Releases/hotfixes are required, releases which might cause downtime are deployed during the planned monthly maintenance windows.
We maintain a release calendar with planned dates for our maintenance window showing the planned dates looking 2 months ahead. You can find the release Calendar on the Alsense® status page: https://status.alsenseplatform.com/
Constraints
Whenever possible, deployment/release will happen outside the following timeframes:
Thursday-Sundays
21:00 - 07:00 (UTC)
Christmas and Easter time
Public holidays in Europe, Australia or US
Notification of customers
Whenever we have a maintenance update which causes downtime to our business critical features, you will be informed accordingly.
We adhere to the following Policy for notifying you in case of downtime:
7 days notice for ordinary maintenance
24h notice for critical maintenance
1h notice for emergency maintenance
Minimum 7 days in advance, you are notified if a scheduled maintenance window is going to be used
A notification remainder is sent on the day before the planned maintenance window
The notification includes a link to the release note together with information about the duration of the maintenance deployment
On the day of release:
The notification is repeated when the deployment starts
A notification is sent once the deployment has ended
How will we inform you?
Our notification is sent out via email and will be sent to all users with an Alsense® login.
When you registered for Alsense®, you were automatically added to our "maintenance notification" email group. Should you however not want to receive these email, please contact support with the request to be removed.
Where can I see which new features a release will bring?
If you are interested in learning about new features and improvements, you can find the relevant information in our release notes here.