You can either send feedback directly via Alsense® or you can write an email to alsensesupport@danfoss.com
Feedback via Alsense®
How to find the feedback menu?
You find the send feedback menu on the top menu bar:
Pressing the Help menu icon, will open the feedback menu:
via the Feedback menu, you can report issues or send us ideas for how we can improve the Alsense®.
Automatically Captured Information
When you submit feedback, Alsense® automatically captures some technical details, including:
your email address
operating system, browser version, screen size and resolution
UI preferences, user role and permissions in Alsense®
URL of the Alsense® page and the sites and date range you have selected
console logs
What happens when I send feedback using the feedback menu?
Deeping on the type of feedback which you share with us, we initiate different processes:
Issues/bugs: are evaluated daily by the support team, depending on the severity of the issue response time is according to the support agreement between Danfoss and the customers
Improvement ideas: goes through our feature request process as soon as we receive them. we try to get back to you as quickly as possible, but please expect up three weeks evaluation time
Translation issues: will follow our normal development cycle, we will not give you any feedback, but communicate the fix in the release note once it is solved
Support via Email
If you have any questions regarding Alsense® software or are experiencing any issues when using it, feel free to contact us at: AlsenseSupport@danfoss.com.
When reporting issues via email, and for us to provide support with the issue, we need you as a customer to provide us with the following information regarding the issue:
Aspects of the Service that are unavailable or not functioning correctly
Incident's impact on users
Start time of Incident
List of steps to reproduce Incident
Relevant log files or data
Wording of any error message